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Refund Policy

At Gurumauli Garments, customer satisfaction is important to us. We offer refunds only in genuine cases where the product is found to be defective, damaged, or incorrectly delivered. Please read our refund policy carefully before initiating a return or refund request.

1. Eligibility for Refund

You are eligible for a refund only if:

  • You receive a damaged or defective item
  • You receive the wrong product
  • The product is missing essential parts or is significantly different from the description

Note: Refund requests must be submitted within 48 hours of delivery with clear photographic or video evidence.

2. How to Request a Refund

To initiate a refund, please email us with your order details and attached images of the issue:

3. Refund Review Process

Our support team will review your request and respond within 5–7 business days. If approved, the refund will be issued to your original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.

4. Non-Refundable Situations

We do not provide refunds in the following cases:

  • Minor color differences due to lighting or screen resolution
  • Sizing issues where the product matches the size chart provided
  • Garments that have been worn, washed, altered, or custom-stitched
  • Delays in delivery due to external logistics or regional restrictions

5. Exchange Policy

At the moment, we do not offer direct exchanges. If you are unsatisfied with your purchase and meet the refund criteria, we recommend completing the refund process and placing a new order separately.

6. Cancellation Policy

Orders once placed cannot be cancelled or modified as we begin processing them immediately to ensure timely dispatch.

7. Contact Us

For refund-related queries, please feel free to contact us. Our support team is here to help:

Last updated: June 2025